A small app on each agent's computer watches the computer, the headset and the phone line all day, grades line quality on every call, and fills in your Back Office from the calls themselves. Nothing changes on your phone system. Nothing for IT to build.
Most lost sales on the phone are not the agent's fault. A computer that needs a restart, a headset that only picks up one side, a phone line with static: the owner finds out weeks later, from the numbers. The Health Monitor finds out the moment it happens and puts it on one screen.
Every agent computer checks in with the dashboard around the clock.
The app hears what the agent hears, so it knows when the agent cannot.
Every call is graded for line quality, per phone number, so a bad line shows up on the first bad call.
Callers, deals and follow-ups come from the calls themselves: the quote an agent says out loud (total, down, monthly, term) is captured and filed. No CRM copy-paste, and no login to any system of yours.
The week on one page, every Monday morning: calls, talk time, line quality, who led, and what needs a look.
Coach grades every call 1 to 10 with the one thing to fix, whispers your approved lines during the call, and lets you listen in from the dashboard. New Employee Training puts new hires on mock calls against AI customers before they touch a real one. Both switch on from the dashboard, per floor, whenever you choose.
CallSmarti is a monthly subscription with two parts, and they do different jobs.
A small Windows app you download and install on each agent's computer. It watches the computer, the headset and the phone line on every call and reports what it measures to your dashboard.
Owners and managers sign in at dash.callsmarti.com from any web browser, on a computer or a phone. There is nothing to download or install. The Health Monitor, call transcripts and scores, Coach, the Back Office, Teach the coach, seats and billing all run online, on our servers, as part of your monthly subscription.
Company, your name, your email, and the number of agents on the phones. The price is on the page the whole time. Pay by card and you are in.
One per line, name and the number they answer on. Paste a spreadsheet if you have one; we read any format. Each agent gets an install key.
Maria S., 954-555-0142Download the app on each agent's computer, type that agent's key, done. The seat shows up on your Health Monitor within two minutes. We email you the list so nothing lives only in a browser tab.
Billed monthly by card, starting the day you sign up. No contract, no setup fee. Cancel from your dashboard any time and it stops at the end of the month you paid for.
A fixed ten-second safety net scrubs any card-shaped number before anything is stored, and there is no setting to loosen it. CallSmarti never logs into your phone system, your CRM or your payment processor; it only ever hears the headset and the caller side on the agent's own computer.
Yes. The app listens at the agent's computer, through the headset, so it does not matter which carrier, dialer or phone system you use. Nothing is routed through us and nothing changes on your lines.
Download the Windows app on each agent's computer and type that agent's install key. That is the whole job; about a minute per computer. The keys are on your dashboard and in the email we send when you sign up.
No. The owner dashboard is online software: sign in at dash.callsmarti.com from any web browser, on a computer or a phone, and everything is there. Only the agent computers get the downloadable app.
It grades the line and, if you turn Coach on, the call. Card numbers spoken on a call are never stored. Your agents see the app on their computer; nothing is hidden from them.
Any headset the computer can hear. USB, wireless, softphone, or a desk phone with the audio through the computer. The Health Monitor tells you when a headset is muted or only carrying one side.
Sharing a number is fine. Line quality is graded per phone number, so a shared line gets one score and the agents on it are listed under it.
MG Digital Direct, with the phone number 561-423-4813. MG Digital Direct is the company behind CallSmarti; that number is answered by Londyn, its AI front desk, any time you have a question about a charge.
Any time, from Plan & billing in your dashboard. There is no contract. Seats stop at the end of the month you have paid for, and your install keys switch off with them.
Yes for now. Mac is on the list.