Privacy Policy
This policy explains what CallSmarti (MG Digital Direct, a business of MALA Group, Inc.) collects, why, and who can see it.
What we collect
- Account information — the business name, the owner's name, email and cell number, and the card on file (held by our payment processor, not by us).
- Seat health — from each computer running the app: computer and headset status, app version, and audio-quality measurements of the phone line.
- Call audio, transcripts and scores — what the app hears on a seat while a call is in progress, the transcript, the line-quality grade and, on the Coach package, the call score and coaching notes.
- Back Office records — callers, deals and follow-ups the app files from those calls (names, phone numbers, amounts quoted).
Payment card numbers spoken on a call are removed from transcripts within seconds and are never stored.
How we use it
To run the service you signed up for: show seat health, grade line quality, fill in the Back Office, score and coach calls, send you install keys, passwords and receipts, and bill your card. We also use it to keep the service secure and to improve grading and coaching. We do not sell your data and we do not use your calls to market to your callers.
Who can see it
The account owner and the admins the owner adds see everything for their own account. MG Digital Direct staff see it only to support you or keep the service running. Transcription, AI analysis, hosting, email and payment providers process data for us under contract and may not use it for their own purposes. We disclose data when the law requires it.
How long we keep it
For as long as your account is open, and 90 days after it closes, then it is deleted unless the law requires us to keep it longer.
Your callers
You, not we, decide to record or monitor a call, and you are responsible for the notices and consents the law requires. If a caller asks about a recording, direct them to the business they called.
Security
Data travels encrypted and is stored on access-controlled servers in the United States. No system is perfectly secure; if we learn of a breach that affects you, we will tell you.
Your choices
You can update account details and cancel seats from the dashboard at any time, and you can ask us to export or delete your account data at david@themalagroup.com.
Changes
We may update this policy; the current version is always at callsmarti.com/privacy.
CallSmarti is a product of MG Digital Direct (MALA Group, Inc.), Boca Raton, Florida · 561-423-4813 · Questions: david@themalagroup.com